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Privacy Policy

Your Privacy Matters

Effective Date: 20 July 2023

Thank you for visiting Rachel Daphne Coaching, operated by Rachel Daphne Turner. We value your privacy and want to ensure that your personal information is handled securely and responsibly.

 

This Privacy and Data Collection Policy outlines how we collect, use, disclose, and protect your information. By using our website and services, you consent to the practices described in this policy.

1. Collection of Personal Information

We may collect personal information from you when you interact with our website and services. This information may include, but is not limited to, the following:

  • Name, email address, and other contact information.

  • Billing and payment details.

  • Information provided during coaching sessions or interactions.

  • Information voluntarily submitted through surveys, forms, or user accounts.

2. Purpose of Data Collection

We collect your personal information to provide and improve our coaching services and deliver a better experience on our website. The specific purposes include:

  • Delivering coaching services and materials tailored to your needs.

  • Responding to your inquiries and requests.

  • Processing payments and managing billing matters.

  • Sending important updates and notifications.

  • Analyzing and improving our website's performance and user experience.

  • Complying with legal and regulatory requirements.

3. Use and Disclosure of Personal Information

We will only use and disclose your personal information for the purposes stated in this policy or otherwise disclosed to you at the time of collection, unless required or permitted by law. Your information may be shared with:

  • Our coaches and employees to fulfil service obligations.

  • Trusted third-party service providers who assist us in operating our website and services.

  • Legal and regulatory authorities when necessary to comply with applicable laws and regulations.

4. International Data Transfers

As we provide online services worldwide, your personal information may be transferred to and stored in countries outside of Australia. Rest assured that we will take appropriate measures to protect your information as required by applicable privacy laws.

5. Data Security

We prioritise the security of your personal information and employ industry-standard measures to safeguard it. However, please note that no method of data transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

As a user, you have certain rights and choices regarding your personal information:

  • Access: You can request access to the personal information we hold about you and request corrections if necessary.

  • Opt-out: You may opt-out of receiving marketing communications from us by following the instructions provided in our emails or contacting us directly.

  • Data Deletion: You can request the deletion of your personal information in certain circumstances.

  • Consent Withdrawal: You can withdraw your consent for us to process your personal information.

To exercise your rights or make any requests related to your personal information, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and tracking technologies to enhance user experience and gather data about website usage. You can manage your cookie preferences through your browser settings.

9. Third-Party Websites

Our website may contain links to third-party websites. Please note that we have no control over these external sites, and their privacy practices may differ from ours. We encourage you to review their privacy policies before interacting with them.

10. Updates to this Policy

We may update this Privacy and Data Collection Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this policy, please contact us at: hello@racheldaphnecoaching.com.

Thank you for trusting us with your personal information. We are committed to ensuring your privacy and protecting your data in the best possible manner.

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